Benchmarking your business against others is one of the most effective ways of understanding the potential for improved productivity, performance and profit. Vision in Print conducts research on an on-going basis to provide information on the 'Best Practices' within the industry to help your company enhance the content and value of its products and services.
Purpose: To give companies printing magazines, catalogues and books reliable data to benchmark their performance against comparable companies in the UK and Europe.
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Purpose: To recommend generic best practice principles for maintenance - proactive simple steps that all printers, regardless of size or sector, can take to improve their processes and raise productivity, equipment reliability and so competitiveness.
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Purpose: To demonstrate business benefits for adopting a more professional and structured approach to purchasing. The study contains guidance on purchasing best practice and setting KPI's against which to monitor suppliers, as well as a 'toolkit to help printers implement improvements and monitor purchasing better.
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Purpose: To help printers identify improvements in their service offering to retain customers and secure new ones. The focus is not on new equipment investment but on real day-to-day service issues such as speed of response to enquiries, quality and clarity of information on estimates, improved despatch and delivery and regular customer feedback. Based on a survey of 150 print buyers.
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Purpose: To allow printers to make a team-based judgement on how effectively they currently serve their customers. There is also a very valuable summary of all the things that printers do that please and annoy the 150 print buyers that were surveyed for the main report.
For a copy of the abbreviated questionnaire for use with your own customers abbreviated version contact ViP.
Status: Published in December 2005
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Purpose: To promote customer service best practice for printers and through a scientific survey establish its importance in bottom line success. This work was a joint project for Vision in Print and Print Yorkshire.
Based on a survey of 40 printers.
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Purpose: To encourage printers with MIS systems to exploit the potential of those systems more and thereby gain significant benefits that will help to improve their business. The intention is to generate recommendations on simple use of features within all systems that can assist in managing the whole business and discourage using MIS solely as an administrative tool.
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