What makes a good printer?

A project that ViP commissioned to survey over 150 print buyers and thus identifiy what most influences their purchasing decisions, culminates on 6th December in London and 7th December in Wakefield with seminars on customer service best practice. All delegates will receive a copy of the full report along with a copy of another report that Vision in Print part-funded alongside Print Yorkshire and which has researched what printers are currently doing in this area.

A report on the events themselves, which include audience debate on gaps between what buyers want and what printers currently deliver, will be available here later this week.

To download the full report from Vision in Print's "What Makes a Good Printer?" study click here.

If you would like a copy of the accompanying assessment questionnaire designed to help printers benchmark their current customer service habits and therefore perhaps identify areas for improvement, then click here.

We have also prepared an abridged version which is suitable for sending out to customers to aid getting their views on how well a printer's customer service efforts are being preceived externally, if you would like this one then please click here.

And finally if you would like a copy of the Print Yorkshire and Vision in Print study on "Competitive Advantage through Customer Service Excellence" which has some excellent tips for improved customer service then click here.